The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC's rules. The policies contained herein serve as a supplement to the existing terms of service.The FCC's rules focus on four primary issues:
- Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
- No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
- No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
- Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.
ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider's voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer's broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC's rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.Congestion Management:
Innova.net employs quality of service ("QOS") measures across its network. We do not enforce a usage limit on clients. Overall bandwidth is monitored and additional capacity is planned for at 50% load and implemented at 75% load of the network's capacity.Application-Specific Behavior:
Innova.net is a supporter of the FCC's Net Neutrality principles and does not block nor rate-limit protocols or ports to clients. We use QOS measures on VoIP connections to ensure call quality.Device Attachment Rules:
Normally a client is allowed to connect any device they wish to their connection. If the device does not perform as the client expected, we attempt to provide support in a limited fashion after which point we inform the client of recommended/tested hardware known to work with the network.Security:
We recommend hardware that supports NAT and Firewalls for end users. Innova.net uses industry-standard security mechanisms on its core network. Intrusion detection and countermeasures are in place and operations staff respond as appropriate for the type of threat.Performance Characteristics
ISPs must disclose the following network performance characteristics:Service Description:
We provide DSL, T-1, Metro Ethernet and fiber optic broadband services. We utilize both copper and fiber as a technology to transmit IP traffic. Our speeds vary from 1.5 to 100Mbps and all are suitable for real-time applications such as VoIP services. Latency is only guaranteed on commercial services.Impact of Specialized Services:
QOS is used on last mile to assure call quality. IPTV is supported for clients that have a 100 Mbps fiber connection to accommodate IPTV services and Internet service.Commercial Terms
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.Pricing:
Please see http://www.innova.net/services/internet/fiberoptic.php for information regarding Innova.net's current plans and promotions.Privacy Policies:
Innova.net does not store customer browsing information. Network management practices entail inspection of network traffic only for the purposes of network diagnostics. Traffic information is not provided to third parties, or used by Innova.net for non-network management purposes.Redress Options:
Innova.net is dedicated to resolving client problems. All customer support personnel have the ability and authorization to take the necessary steps to resolve mist issues. Any issues that are not resolved be 1st level technical support are elevated to second level or management.FCC Notice
If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission's rules.Additional Disclaimers
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC's Open Internet Rules, as adopted, and this company's Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Acceptable Use Policy.